Wiggle Worm operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). This Return & Refund Policy describes the terms and conditions that apply when you purchase products from us through the Services.

By placing an order with Wiggle Worm, you agree to the terms outlined in this Return & Refund Policy.

Eligibility for Returns

We accept returns of eligible products within 30 days from the date of delivery.

To qualify for a return:

  • The item must be unused, unopened, and in its original condition.
  • The product must be returned in its original packaging.
  • You must provide proof of purchase (such as an order confirmation or receipt).
  • The return must be requested within the stated return window.

We reserve the right to deny returns that do not meet these requirements.

Non-Returnable Items

Certain products are not eligible for return, including but not limited to:

  • Opened or used fertilizer, soil amendments, or consumable products
  • Products damaged due to misuse, improper storage, or neglect
  • Items marked as “Final Sale”
  • Gift cards
  • Custom, bulk, or special-order items

Because many of our products are organic or consumable in nature, we cannot accept returns once they have been opened or used for safety and quality control reasons.

Return Process

To initiate a return, you must contact us within the applicable return period.

When requesting a return, please provide:

  • Your full name
  • Order number
  • Description of the issue
  • Photos (if the product is damaged or defective)

If your return request is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the return is due to our error (such as receiving an incorrect or defective product).

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must notify us within 7 days of delivery.

We may require:

  • Photographic evidence of the damage or issue
  • Photos of the packaging and shipping label

Upon verification, we may, at our discretion:

  • Replace the item
  • Issue a refund
  • Provide store credit

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Original shipping charges are non-refundable unless the return is due to our error.

We are not responsible for delays caused by banks or payment providers.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Refused Shipments

If a shipment is refused or returned due to an incorrect address provided by the customer, we may deduct return shipping fees from any refund issued.

Limitation of Liability

To the fullest extent permitted by law, Wiggle Worm shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or the inability to return products outside of the terms outlined in this policy.