Wiggle Worm operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). This Shipping Policy describes how orders are processed, shipped, and delivered when you make a purchase through our Services.

By placing an order with Wiggle Worm, you agree to the terms outlined in this Shipping Policy.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification when your order has been shipped.

Please note:

  • Processing times may be extended during high-demand periods, holidays, or promotional events.
  • Orders placed after business hours will be processed on the next business day.
  • We reserve the right to refuse or cancel any order at our discretion.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times vary depending on your location and selected shipping method. Typical delivery times are:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days

Delivery times are estimates only and are not guaranteed.

Shipping Carriers

We use reputable third-party shipping carriers to deliver our products. Once your order has been handed over to the carrier, delivery times and service quality are subject to the carrier’s policies.

Wiggle Worm is not responsible for delays caused by:

  • Carrier issues
  • Weather conditions
  • Customs processing (for international shipments)
  • Incorrect shipping information provided by the customer

International Shipping

We may offer international shipping to select countries.

Please note:

  • International shipping times vary by destination.
  • Customers are responsible for any customs duties, import taxes, or fees imposed by their country.
  • We are not responsible for delays caused by customs clearance procedures.

Order Tracking

Once your order ships, you will receive a tracking number via email. You may use this tracking number to monitor your shipment directly with the carrier.

If you do not receive tracking information, please contact us.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an order is returned due to:

  • An incorrect address
  • Failed delivery attempts
  • Refusal of delivery

We may deduct return shipping fees from any refund issued or charge additional shipping fees to resend the package.

Lost or Stolen Packages

Wiggle Worm is not responsible for lost or stolen packages once delivery has been confirmed by the shipping carrier.

If your package is marked as delivered but cannot be located:

  • Please check with neighbors or your local carrier office.
  • Contact the shipping carrier directly to file a claim.
  • You may also contact us for assistance.

Damaged During Shipping

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging

We will review the issue and determine an appropriate resolution in accordance with our Return Policy.